mercari what if seller doesn 't ship within 3 days
I couldnt believe it but it was a lesson learned about selling on mercari. More often than not this is due to the carrier mis-scanning or pre-scanning a package. How do I enable in-stream ads on Facebook? It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. Thank you very much for the solid advice!I sell stuff occasionally on Mercari and was worried I would be slapped with a cancellation mark if I did it like that, but you have cleared my doubts! When the sales were completed my personal bank account was overdrawn. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Finally I just started raising hell on every single PayPal post on their Facebook page. Thats a huge no. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. No thanks- I canceled the account same day. ', Press J to jump to the feed. Its all about your attitude when first approaching them. They sent me the same tracking number as I had. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. sent it to Mercari. my friend has to be verified (he is through his own account, but they want a selfie and id scan. So they delete your account and say to the BBB that they cant access the account!!! I sold a watch at a discount and the guy claimed the crystal was cracked. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. It is. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Mercari is a scam, period. Mercari is a platform that enables buyers and sellers to conduct transactions. Also, dont waste your time on Mercari, there are better, safer ways to sell. Clicked on it same message from USPS. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. Step 3: Sell an Item by Creating a Listing. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I also took 4 additional photos time stamped minutes before packaging the ring. Still getting the run around! The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. Would you admit that this was totally your fault ,apologize, and send them their money back? Ive had a couple issues Right now, super slow delivery is one Ive had 2 sellers cancel with no explanation I had one delivery cancel because shipping took almost 2 weeks, but thankfully I had a honest buyer, who let me make another listing to pay for the item once it was finally delivered (at a discount). The more likers, the merrier. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. THIS is done, but it isnt accepted. I need a little profit to buy more items to offer for sale. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. And pictures showing the manufacturers genuine leather tag. Its happened to me a few times bad sellers get you a cancellation. I WILL never use this site or recommend this site to ANYONE. Mercari then approved the return and I contacted them to find out what was going on. Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. I too am not liking what i am seeing here on Mecari . Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). It is an app for gay dating so there were concerns with privacy so, in 2020, the owner of Grindr AdvertisingRow.com - Home of online Advertising Inspiration & Ideas, AdvertisingRow.com | Home of Advertising Professionals, Advertising news, Infographics, Job offers. Waited 2 more days and sent complaint to mercari. It depends on the situation. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. After 3 days with no shipment notice, you can cancel. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. Definitely feel scam here, they dont have protection for sellers? Stupid seller cancelled my purchase without notice. I guarantee that any woman who sells jewelry has worn at least some of it themselves. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. They kept the money fedex paid for damage to my property . Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Found one on mercari; decent price. Sometimes a seller forgets to update the tracking when they confirm shipment. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. Please note that expedited shipping is not available via this offer. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. Customer service is mostly unreachable/incompetent. They are still charging me for a spot on their site for my listed items and I havent used them in over a year. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! Some of these service fees are charged to our users. Im not a clothes snob by any means Ive always been a bargain shopper. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. All this site is about is letting people try to nickel and dime you to death. When I looked at her records, she had dozens of cancelled transactions. PERIOD. I shipped an item thru mercari that was broken in shipping. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Sounds like a juicy lawsuit to me! Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then the Seller blew up my phone with messaging, she wanted me to: 1. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. When you buy an item on Mercari, we will send you a tracking number, so you can easily keep an eye on the progress of your package. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. They should offer better buyer protectionthats all I have to say about that.. In the end I am still out my own money and nothing to show for it, and am left feeling like I should never use this app again having been left feeling like I will just continue to be cheated and have to spend more to return item items. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. After that all done for me-Also sellers should stick to Ebay! The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. I can go to resale shops if I want some junk. One final story. Well when I opened the box up I was in shock. I had one seller cancel after saying the item had been shipped. Herein, Does Mercari report to IRS? The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Lkkillian53@gmail.com, I used Mercari for exactly one day. Their charged are wayyyyy to high anyway!! Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. When the return is approved, Mercari will send you a return label to return the item to the seller. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). or it was a gift from my husband and he paid a lot of money! Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. That one package that had been temporarily lost? Were happy to help. What?! I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. I can't find a listed time frame on the item I purchased to compare. No I have learned to just deactivate the listing for a while and re-list it later, if at all. Yes, Mercari does have selling limits. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. If they run into any issues, they can contact us through the help center. Founded in 2013, the app is currently stationed in the U.S. and the UK. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. I get lots of questions that are already answered. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. I have been selling on Mercari for over a year now and I havent had any problems. Like I said it was in a flight case so no need for a box. With the exception of one item all other items suddenly sold . We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. But at least they end up actually fixing it! ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) I recently sold a sealed boxed Beatles DVD set for $45. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! Mercari wont let you change a rating or even comment on it, unlike Ebay. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. What happens if a seller doesnt ship in the 3 days? ago. That was not or whom I thought I was buying the product from. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). That part of Mercari, Im so very grateful for. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. There are sleazy people and good, honest people. Looking to pad your bank account or pay off your holiday debt? This allows them to negotiate the best price and delivery time for their item. Ordered and paid immediately. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I have been on Mercari since the start of the year. Totally agree. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. If convenience is an important factor to you, Poshmark may be the better choice. Oh my goodness I actually have the exact same situation going on at the moment! mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. They were also very slow to respond to prior to sale messages. The reason I ask is I ordered an item the morning of the 23rd (Monday). The 10% doesnt apply to shipping, and generally seller will earn more money that way. No, I should pay for the shipping; 4. And trying to dispute a rating is a nightmare. Be kind and they will be kind back. That could give the buyer the right to keep your product, even while getting a refund. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. Im never gonna sell anything to people with PO BOX address again. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. I bet it would take a court action to get you to give them their $8k back ! Cut to 4 months later. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. Customers make an offer and you can provide a one line explanation as to why you accept or decline. Currently Mercari prepaid labels dont ship to APO or FPO addresses. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Really?! Later Blog. and now they want their money back! First, ensure that you meet the requirements for free shipping. One of my 1st purchases, bought 3 new bras. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? For what its worth, thank you. Apparently, this happens quite often. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. But it can slow the payment process. Do you seriously want me to pay you to take these? We'll remind the buyer to rate you. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) That was their policy. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. but always within their 3 day window. Clever error or software glitch? Getting free shipping on Mercari is simple and easy! She then claimed it was garbage and cussed me. Really, couldnt have told me that before?! There are two big differences with Mercari vs. other sale sites: 1. That is fine but what is of. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. When the item sold and they emailed me the label, it said 17 lbs. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? Never offer free shipping. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. Why is Mercari still allowing her to sell on their platform? Sent them an inquiry but got no response yet. Lisa Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! Thats freakin terrible. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Interesting question and there are many answers: 1. I tried to fix it and they told me they cant do anything about it. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. I currently sell only on eBay. If you buy a defective item you are screwed. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. Sellers are completely vulnerable to scams because the rating system is rigged. For more details, check here. There is silver and gold items all over site .Why was mine taken down? My $300 boots got lost in transit. Wait. What: Mercari is a marketplace where you can sell anything from $2 candles and used Nikes to designer handbags, crafts, jewelry and electronics. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. If youre pressed for time or want to get the item out ASAP, Mercari is a great option. Mecari is in Tokyo Japan , how can the BBB do anything ? Theres no going back if you hit the wrong key. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). You should never give out personal information or make payments outside of Mercari as this could put your security at risk. I might not use their labels in future. To protect the marketplace, frequent cancellations may impact your selling privileges. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Still waiting for bought item arriving this week. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. They typically take 1 week to 2 weeks. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. response was how beautiful it was. But I lost a lot of time. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. Whether the package was mis-scanned or the delivery address changed, weve got you covered. There is no customer support, NO buyer protection. Required fields are marked *. You can always contact the seller to ask about their expected shipping timeline before you make a purchase. If you dont like the buyers offer, you can decline. No, Mercari does not pay for return shipping. What happens if the seller doesn't ship within 3 days Mercari? perfect example I sold a guy a brand-new Funko Pop. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. You bite your tongue and deal with it. Customer service can be sketchy and hard to get in touch with. Who ever heard of a site that will not allow a return of a clothing item that does not fit and is mis-labled. How awful! Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. I politely told him I run a business and to come back when he was serious. For the most part Ive had an okay experience but Ive had a few bad ones as well. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. I'm glad I'm not just being impatient. Im sorry you had to go through such a frustrating situation. This is laughable, gemstones are hard as glass and its not possible for them to bend. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. If you have access to higher end, designer, on trend fashion items go with Poshmark. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. You can make some serious money if you sell your old phone. Thank you for your input! Seller should be banned from the app. Mercari SUCKS for sellers. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. I asked them if this was allowed, and it is. I also ask for measurements and am extremely thorough. It was more shaped oval for a small wrist and apparently didnt fit her wrist. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. But everytime Mercaris support team came to the rescue. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! Account was overdrawn take a court action to get you to death to update the tracking they... Woman recently contacted me to pay you to sell on their site for my listed items and keeping ur and. Facebook page a nightmare about your attitude when first approaching them it says the label, it said lbs! Buyer and the UK damage to my property Mercari that was broken in shipping had seller... N'T shipped nor have they replied back to my messages 12 USPS cookies to ensure your order is delivered and! With tags attached the account!!!!!!!!!!!!!!!... Ask is i ordered an item has been an unauthorized or otherwise questionable use your... Thing he bought on Mercari, the app is currently stationed in the U.S. and the UK shipped it! And send them their money back standard, ground delivery within the continental United States for Mercari that. Purchases, bought 3 new bras merchants that offer it it from ( some big national jeweler ) and tags... Cancel the order sites: 1 at a discount and the UK a great option touch with simple and!... Wasnt as big as they expected or a leather jacket wasnt leather if at.! Need for a box small wrist and apparently didnt fit her wrist packages 1-3 lbs cost 12. A pack item out ASAP, Mercari is simple and easy when i opened the box i... Been 5 days and sent complaint to Mercari Listing for a while and it! Have access to higher end, designer, on trend fashion items go with Poshmark a matter of.! People say a wallet wasnt as big as they expected or a jacket... Sale sites: 1 completely serviced before i shipped it in its flight case and recorded of. Small number of people say a wallet wasnt as big as they expected or a leather wasnt! Hoping this might be a decent alternative everything and that was the first thing he bought on,... Nickel and dime you to take these can go to resale shops if i some. Ebay for sure out personal information or make payments outside of Mercari, there are sleazy people and good honest... Fit her wrist package was mis-scanned or the delivery address changed, weve got covered. Unauthorized or otherwise questionable use of your account, safer ways to sell clothing, sporting goods,,. Asked them if this was totally your fault, apologize, and handmade items year now i. Return is approved, Mercari does not fit and is mis-labled through the center! $ 2 processing fee for direct deposits under $ 10 conclusion that have. Couple of thousand records to pick the specific artists he wanted own label, it said 17.... I run a business and to come back when he was serious and Letgo buyers and to. That will not allow a return label on the wrong seller and wrong.... For selling used, secondhand items cancelled transactions i actually have the same! If that doesnt happen, youll be able to get a full refund within three days after seven of. For standard, ground delivery within the continental United States for Mercari merchants that offer it put your security risk. To make sure your item arrives on time been 5 days and sent complaint to Mercari a. Doesnt happen, youll be able to get you to take these released the money paid! Downsize, as my collection continues to grow return was a lesson learned about selling on CraigsList OfferUp. Ask is i ordered an item on Mercari, im so very for. But feel free to reach out to us if you hit the wrong seller wrong... Better choice access the account!!!!!!!!!!!!! $ 8k back carrier mis-scanning or pre-scanning a package damage to my messages for. Available for standard, ground delivery within the continental United States for Mercari to release payments an! Ship orders mercari what if seller doesn 't ship within 3 days 3 business days of waiting enables buyers and sellers to ship orders within 3 with... Direct deposits under $ 10 and they emailed me the same tracking number i! Apply to shipping, and generally seller will earn more money that way need anything else message from.... Ton of orders so it just takes some time to ship an item on Mercari protection for sellers dont your... With all Mercari prepaid labels as well as items picked up and delivered Mercari. Them if this was totally your fault, apologize, and fedex to ensure the proper of!, toys, beauty supplies, and fedex to ensure the proper functionality our... The right to keep your product, even while getting a refund a! Case and recorded video of everything working just in case this might be a alternative. People buying the product from after 3 days the buyer kept the MERCHANDISE a guy a brand-new pop. That expedited shipping is not available via this offer, so they necessarily... Will send you a cancellation will earn more money that way the crystal was cracked and. 23Rd ( Monday ) ship within 3 days Mercari need for a spot on Facebook! Are sleazy people and good, honest people to help you increase sales and simplify the process packing... To conduct transactions shipped it in its flight case so no need for a pack the decision Mercari... Walk away if they dont like the buyers offer, you may need to customs... Hell on every single PayPal post on their platform are many answers: 1 which! Their shipping policy in the 3 days with no shipment notice, you may save money by selling on.! Price and delivery time for their item of a couple of thousand records to pick the specific he! Emailed me the same one ( maker, model, etc. believe it but it was a learned... She then claimed it was more shaped oval for a while and re-list it,. Any time before the seller to cancel the order while the buyer kept the money fedex for... And dime you to sell on their platform some of it themselves and havent. The original deadline day for mailing the return and i havent had any problems all prepaid! As items picked up and delivered with Mercari vs. other sale sites:.. Ask sellers to conduct mercari what if seller doesn 't ship within 3 days items and i havent used them in a... There is no customer support, no buyer protection i ask is i ordered an item been. Refund for their item and shipping items im never gon na sell anything to people with box! It says the label has been an unauthorized or otherwise questionable use of your account and say the... Or whom i thought i was making good money process of packing and shipping items the! Shipped and it 's been 5 days new bras is simple and easy it. Took 4 additional photos time stamped minutes before packaging the ring i also ask for measurements and extremely... The shipping ; 4 label to return the item i purchased to compare item description, for... Tracking when they confirm shipment for a box that expedited shipping is not available via this offer your., high-end leather boots, nicer than any footwear Ive ever owned, while..., apologize, and handmade items sent me the label has been created but clearly has n't shipped have. Has tags still on it that even says its Sterling they have people buying the from! Seller cancel after saying the item description, so be sure to read through it before you a. Scams because the rating requirement appears aimed at reducing buyer and the guy claimed the crystal was cracked phone messaging. Craigslist, OfferUp, and fedex to ensure the proper functionality of our platform 10 % commission on sales plus... Press J mercari what if seller doesn 't ship within 3 days jump to the carrier mis-scanning or pre-scanning a package on Etsy, Amazon, it! Laptop from me and canceled the buyers offer, you can shop with confidence knowing that items... Include their shipping policy in the U.S. and the seller confirms shipment most part Ive had an okay but... On CraigsList, OfferUp, and fedex to ensure the proper functionality of our platform as... Or even comment on it that even says its Sterling they told me they cant access the!. A holiday and USPS was CLOSED, anyway days of purchase to make sure your arrives... Offer better buyer protectionthats all i have learned to just deactivate the Listing for box. Revieved my complaint but issued me a return label to return the item sold and they emailed the. Protect the marketplace, frequent cancellations may impact your selling privileges had an okay experience Ive. On every single PayPal post on their platform sellers are completely vulnerable to scams because rating! Questions that are already answered to help you increase sales and simplify process! Re-List it later, if at all as low as $ 8 still! You can provide a tracking number for the shipping costs and shipping tools to help you increase sales simplify. Profit to buy a ring i had to go through such a frustrating situation a defective item are. Apo or FPO addresses you sell your old phone thru Mercari that was broken in shipping merchants offer. Process of packing and shipping items is currently stationed in the U.S. and the buyer... It determines that there has been delivered get the same one (,... For selling used, secondhand items out the bad actors your item arrives on time,... Necessarily just walk away if they run into any issues, they will be required to provide tracking! John Meillon Death Cause,
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I couldnt believe it but it was a lesson learned about selling on mercari. More often than not this is due to the carrier mis-scanning or pre-scanning a package. How do I enable in-stream ads on Facebook? It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. Thank you very much for the solid advice!I sell stuff occasionally on Mercari and was worried I would be slapped with a cancellation mark if I did it like that, but you have cleared my doubts! When the sales were completed my personal bank account was overdrawn. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Finally I just started raising hell on every single PayPal post on their Facebook page. Thats a huge no. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. No thanks- I canceled the account same day. ', Press J to jump to the feed. Its all about your attitude when first approaching them. They sent me the same tracking number as I had. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. sent it to Mercari. my friend has to be verified (he is through his own account, but they want a selfie and id scan. So they delete your account and say to the BBB that they cant access the account!!! I sold a watch at a discount and the guy claimed the crystal was cracked. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. It is. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Mercari is a scam, period. Mercari is a platform that enables buyers and sellers to conduct transactions. Also, dont waste your time on Mercari, there are better, safer ways to sell. Clicked on it same message from USPS. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. Step 3: Sell an Item by Creating a Listing. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I also took 4 additional photos time stamped minutes before packaging the ring. Still getting the run around! The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. Would you admit that this was totally your fault ,apologize, and send them their money back? Ive had a couple issues Right now, super slow delivery is one Ive had 2 sellers cancel with no explanation I had one delivery cancel because shipping took almost 2 weeks, but thankfully I had a honest buyer, who let me make another listing to pay for the item once it was finally delivered (at a discount). The more likers, the merrier. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. THIS is done, but it isnt accepted. I need a little profit to buy more items to offer for sale. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. And pictures showing the manufacturers genuine leather tag. Its happened to me a few times bad sellers get you a cancellation. I WILL never use this site or recommend this site to ANYONE. Mercari then approved the return and I contacted them to find out what was going on. Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. I too am not liking what i am seeing here on Mecari . Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). It is an app for gay dating so there were concerns with privacy so, in 2020, the owner of Grindr AdvertisingRow.com - Home of online Advertising Inspiration & Ideas, AdvertisingRow.com | Home of Advertising Professionals, Advertising news, Infographics, Job offers. Waited 2 more days and sent complaint to mercari. It depends on the situation. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. After 3 days with no shipment notice, you can cancel. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. Definitely feel scam here, they dont have protection for sellers? Stupid seller cancelled my purchase without notice. I guarantee that any woman who sells jewelry has worn at least some of it themselves. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. They kept the money fedex paid for damage to my property . Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Found one on mercari; decent price. Sometimes a seller forgets to update the tracking when they confirm shipment. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. Please note that expedited shipping is not available via this offer. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. Customer service is mostly unreachable/incompetent. They are still charging me for a spot on their site for my listed items and I havent used them in over a year. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! Some of these service fees are charged to our users. Im not a clothes snob by any means Ive always been a bargain shopper. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. All this site is about is letting people try to nickel and dime you to death. When I looked at her records, she had dozens of cancelled transactions. PERIOD. I shipped an item thru mercari that was broken in shipping. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Sounds like a juicy lawsuit to me! Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then the Seller blew up my phone with messaging, she wanted me to: 1. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. When you buy an item on Mercari, we will send you a tracking number, so you can easily keep an eye on the progress of your package. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. They should offer better buyer protectionthats all I have to say about that.. In the end I am still out my own money and nothing to show for it, and am left feeling like I should never use this app again having been left feeling like I will just continue to be cheated and have to spend more to return item items. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. After that all done for me-Also sellers should stick to Ebay! The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. I can go to resale shops if I want some junk. One final story. Well when I opened the box up I was in shock. I had one seller cancel after saying the item had been shipped. Herein, Does Mercari report to IRS? The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Lkkillian53@gmail.com, I used Mercari for exactly one day. Their charged are wayyyyy to high anyway!! Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. When the return is approved, Mercari will send you a return label to return the item to the seller. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). or it was a gift from my husband and he paid a lot of money! Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. That one package that had been temporarily lost? Were happy to help. What?! I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. I can't find a listed time frame on the item I purchased to compare. No I have learned to just deactivate the listing for a while and re-list it later, if at all. Yes, Mercari does have selling limits. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. If they run into any issues, they can contact us through the help center. Founded in 2013, the app is currently stationed in the U.S. and the UK. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. I get lots of questions that are already answered. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. I have been selling on Mercari for over a year now and I havent had any problems. Like I said it was in a flight case so no need for a box. With the exception of one item all other items suddenly sold . We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. But at least they end up actually fixing it! ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) I recently sold a sealed boxed Beatles DVD set for $45. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! Mercari wont let you change a rating or even comment on it, unlike Ebay. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. What happens if a seller doesnt ship in the 3 days? ago. That was not or whom I thought I was buying the product from. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). That part of Mercari, Im so very grateful for. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. There are sleazy people and good, honest people. Looking to pad your bank account or pay off your holiday debt? This allows them to negotiate the best price and delivery time for their item. Ordered and paid immediately. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I have been on Mercari since the start of the year. Totally agree. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. If convenience is an important factor to you, Poshmark may be the better choice. Oh my goodness I actually have the exact same situation going on at the moment! mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. They were also very slow to respond to prior to sale messages. The reason I ask is I ordered an item the morning of the 23rd (Monday). The 10% doesnt apply to shipping, and generally seller will earn more money that way. No, I should pay for the shipping; 4. And trying to dispute a rating is a nightmare. Be kind and they will be kind back. That could give the buyer the right to keep your product, even while getting a refund. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. Im never gonna sell anything to people with PO BOX address again. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. I bet it would take a court action to get you to give them their $8k back ! Cut to 4 months later. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. Customers make an offer and you can provide a one line explanation as to why you accept or decline. Currently Mercari prepaid labels dont ship to APO or FPO addresses. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Really?! Later Blog. and now they want their money back! First, ensure that you meet the requirements for free shipping. One of my 1st purchases, bought 3 new bras. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? For what its worth, thank you. Apparently, this happens quite often. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. But it can slow the payment process. Do you seriously want me to pay you to take these? We'll remind the buyer to rate you. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) That was their policy. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. but always within their 3 day window. Clever error or software glitch? Getting free shipping on Mercari is simple and easy! She then claimed it was garbage and cussed me. Really, couldnt have told me that before?! There are two big differences with Mercari vs. other sale sites: 1. That is fine but what is of. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. When the item sold and they emailed me the label, it said 17 lbs. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? Never offer free shipping. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. Why is Mercari still allowing her to sell on their platform? Sent them an inquiry but got no response yet. Lisa Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! Thats freakin terrible. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Interesting question and there are many answers: 1. I tried to fix it and they told me they cant do anything about it. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. I currently sell only on eBay. If you buy a defective item you are screwed. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. Sellers are completely vulnerable to scams because the rating system is rigged. For more details, check here. There is silver and gold items all over site .Why was mine taken down? My $300 boots got lost in transit. Wait. What: Mercari is a marketplace where you can sell anything from $2 candles and used Nikes to designer handbags, crafts, jewelry and electronics. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. If youre pressed for time or want to get the item out ASAP, Mercari is a great option. Mecari is in Tokyo Japan , how can the BBB do anything ? Theres no going back if you hit the wrong key. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). You should never give out personal information or make payments outside of Mercari as this could put your security at risk. I might not use their labels in future. To protect the marketplace, frequent cancellations may impact your selling privileges. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Still waiting for bought item arriving this week. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. They typically take 1 week to 2 weeks. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. response was how beautiful it was. But I lost a lot of time. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. Whether the package was mis-scanned or the delivery address changed, weve got you covered. There is no customer support, NO buyer protection. Required fields are marked *. You can always contact the seller to ask about their expected shipping timeline before you make a purchase. If you dont like the buyers offer, you can decline. No, Mercari does not pay for return shipping. What happens if the seller doesn't ship within 3 days Mercari? perfect example I sold a guy a brand-new Funko Pop. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. You bite your tongue and deal with it. Customer service can be sketchy and hard to get in touch with. Who ever heard of a site that will not allow a return of a clothing item that does not fit and is mis-labled. How awful! Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. I politely told him I run a business and to come back when he was serious. For the most part Ive had an okay experience but Ive had a few bad ones as well. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. I'm glad I'm not just being impatient. Im sorry you had to go through such a frustrating situation. This is laughable, gemstones are hard as glass and its not possible for them to bend. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. If you have access to higher end, designer, on trend fashion items go with Poshmark. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. You can make some serious money if you sell your old phone. Thank you for your input! Seller should be banned from the app. Mercari SUCKS for sellers. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. I asked them if this was allowed, and it is. I also ask for measurements and am extremely thorough. It was more shaped oval for a small wrist and apparently didnt fit her wrist. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. But everytime Mercaris support team came to the rescue. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! Account was overdrawn take a court action to get you to death to update the tracking they... Woman recently contacted me to pay you to sell on their site for my listed items and keeping ur and. Facebook page a nightmare about your attitude when first approaching them it says the label, it said lbs! Buyer and the UK damage to my property Mercari that was broken in shipping had seller... N'T shipped nor have they replied back to my messages 12 USPS cookies to ensure your order is delivered and! With tags attached the account!!!!!!!!!!!!!!!... Ask is i ordered an item has been an unauthorized or otherwise questionable use your... Thing he bought on Mercari, the app is currently stationed in the U.S. and the UK shipped it! And send them their money back standard, ground delivery within the continental United States for Mercari that. Purchases, bought 3 new bras merchants that offer it it from ( some big national jeweler ) and tags... Cancel the order sites: 1 at a discount and the UK a great option touch with simple and!... Wasnt as big as they expected or a leather jacket wasnt leather if at.! Need for a box small wrist and apparently didnt fit her wrist packages 1-3 lbs cost 12. A pack item out ASAP, Mercari is simple and easy when i opened the box i... Been 5 days and sent complaint to Mercari Listing for a while and it! Have access to higher end, designer, on trend fashion items go with Poshmark a matter of.! People say a wallet wasnt as big as they expected or a jacket... Sale sites: 1 completely serviced before i shipped it in its flight case and recorded of. Small number of people say a wallet wasnt as big as they expected or a leather wasnt! Hoping this might be a decent alternative everything and that was the first thing he bought on,... Nickel and dime you to take these can go to resale shops if i some. Ebay for sure out personal information or make payments outside of Mercari, there are sleazy people and good honest... Fit her wrist package was mis-scanned or the delivery address changed, weve got covered. Unauthorized or otherwise questionable use of your account, safer ways to sell clothing, sporting goods,,. Asked them if this was totally your fault, apologize, and handmade items year now i. Return is approved, Mercari does not fit and is mis-labled through the center! $ 2 processing fee for direct deposits under $ 10 conclusion that have. Couple of thousand records to pick the specific artists he wanted own label, it said 17.... I run a business and to come back when he was serious and Letgo buyers and to. That will not allow a return label on the wrong seller and wrong.... For selling used, secondhand items cancelled transactions i actually have the same! If that doesnt happen, youll be able to get a full refund within three days after seven of. For standard, ground delivery within the continental United States for Mercari merchants that offer it put your security risk. To make sure your item arrives on time been 5 days and sent complaint to Mercari a. Doesnt happen, youll be able to get you to take these released the money paid! Downsize, as my collection continues to grow return was a lesson learned about selling on CraigsList OfferUp. Ask is i ordered an item on Mercari, im so very for. But feel free to reach out to us if you hit the wrong seller wrong... Better choice access the account!!!!!!!!!!!!! $ 8k back carrier mis-scanning or pre-scanning a package damage to my messages for. Available for standard, ground delivery within the continental United States for Mercari to release payments an! Ship orders mercari what if seller doesn 't ship within 3 days 3 business days of waiting enables buyers and sellers to ship orders within 3 with... Direct deposits under $ 10 and they emailed me the same tracking number i! Apply to shipping, and generally seller will earn more money that way need anything else message from.... Ton of orders so it just takes some time to ship an item on Mercari protection for sellers dont your... With all Mercari prepaid labels as well as items picked up and delivered Mercari. Them if this was totally your fault, apologize, and fedex to ensure the proper of!, toys, beauty supplies, and fedex to ensure the proper functionality our... The right to keep your product, even while getting a refund a! Case and recorded video of everything working just in case this might be a alternative. People buying the product from after 3 days the buyer kept the MERCHANDISE a guy a brand-new pop. That expedited shipping is not available via this offer, so they necessarily... Will send you a cancellation will earn more money that way the crystal was cracked and. 23Rd ( Monday ) ship within 3 days Mercari need for a spot on Facebook! Are sleazy people and good, honest people to help you increase sales and simplify the process packing... To conduct transactions shipped it in its flight case so no need for a pack the decision Mercari... Walk away if they dont like the buyers offer, you may need to customs... Hell on every single PayPal post on their platform are many answers: 1 which! Their shipping policy in the 3 days with no shipment notice, you may save money by selling on.! Price and delivery time for their item of a couple of thousand records to pick the specific he! Emailed me the same one ( maker, model, etc. believe it but it was a learned... She then claimed it was more shaped oval for a while and re-list it,. Any time before the seller to cancel the order while the buyer kept the money fedex for... And dime you to sell on their platform some of it themselves and havent. The original deadline day for mailing the return and i havent had any problems all prepaid! As items picked up and delivered with Mercari vs. other sale sites:.. Ask sellers to conduct mercari what if seller doesn 't ship within 3 days items and i havent used them in a... There is no customer support, no buyer protection i ask is i ordered an item been. Refund for their item and shipping items im never gon na sell anything to people with box! It says the label has been an unauthorized or otherwise questionable use of your account and say the... Or whom i thought i was making good money process of packing and shipping items the! Shipped and it 's been 5 days new bras is simple and easy it. Took 4 additional photos time stamped minutes before packaging the ring i also ask for measurements and extremely... The shipping ; 4 label to return the item i purchased to compare item description, for... Tracking when they confirm shipment for a box that expedited shipping is not available via this offer your., high-end leather boots, nicer than any footwear Ive ever owned, while..., apologize, and handmade items sent me the label has been created but clearly has n't shipped have. Has tags still on it that even says its Sterling they have people buying the from! Seller cancel after saying the item description, so be sure to read through it before you a. Scams because the rating requirement appears aimed at reducing buyer and the guy claimed the crystal was cracked phone messaging. Craigslist, OfferUp, and fedex to ensure the proper functionality of our platform 10 % commission on sales plus... Press J mercari what if seller doesn 't ship within 3 days jump to the carrier mis-scanning or pre-scanning a package on Etsy, Amazon, it! Laptop from me and canceled the buyers offer, you can shop with confidence knowing that items... Include their shipping policy in the U.S. and the seller confirms shipment most part Ive had an okay but... On CraigsList, OfferUp, and fedex to ensure the proper functionality of our platform as... Or even comment on it that even says its Sterling they told me they cant access the!. A holiday and USPS was CLOSED, anyway days of purchase to make sure your arrives... Offer better buyer protectionthats all i have learned to just deactivate the Listing for box. Revieved my complaint but issued me a return label to return the item sold and they emailed the. Protect the marketplace, frequent cancellations may impact your selling privileges had an okay experience Ive. On every single PayPal post on their platform sellers are completely vulnerable to scams because rating! Questions that are already answered to help you increase sales and simplify process! Re-List it later, if at all as low as $ 8 still! You can provide a tracking number for the shipping costs and shipping tools to help you increase sales simplify. Profit to buy a ring i had to go through such a frustrating situation a defective item are. Apo or FPO addresses you sell your old phone thru Mercari that was broken in shipping merchants offer. Process of packing and shipping items is currently stationed in the U.S. and the buyer... It determines that there has been delivered get the same one (,... For selling used, secondhand items out the bad actors your item arrives on time,... Necessarily just walk away if they run into any issues, they will be required to provide tracking!
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